Log in to Duka Maps, select your duka, then open SMS from the Admin Menu. Confirm the duka name before taking action. Each duka has separate SMS settings, credits and records.
Open the Overview tab. You need View SMS permission.
Read the Balance
The Overview shows:
| Figure | Meaning |
|---|---|
| Available SMS units | Units available for new messages. |
| Reserved for pending messages | Units held for messages awaiting a final sending result. |
| Total unspent units | Available units plus reserved units. |
For example, if Total unspent units is 100 and Reserved is 10, Available is 90.
Reservation prevents pending messages from spending the same credits twice. A completed send deducts its units; a rejected or cancelled request releases its reservation. An uncertain outcome keeps the reservation until an administrator verifies the result.
The Credit history records purchases, reservations, sends and releases. It shows the date, event, units added or spent, reservation change, resulting balance and order or message reference.
In own-provider mode, these figures describe your DukaMaps wallet, not the balance held by HostPinnacle. Check your own provider balance directly with HostPinnacle.
Understand Credit History
Read the latest entries first. A purchase adds units. A reservation holds units without spending them yet. A successful send spends units and clears its reservation. A release makes reserved units available again without adding purchased units. Negative figures indicate reductions; positive figures indicate additions. Use the order or message reference to investigate the related purchase or message. Use Previous and Next for older entries.
An active main subscription is required to send SMS. Purchased DukaMaps credits never expire; sending pauses when the subscription expires and can resume after renewal. SMS credits are purchased separately from the main subscription.
Which Sending Account Does the Duka Use?
The sender ID appears near the top of the SMS page. It is the name customers see as the message sender.
| Sending account | What is allowed | How SMS is paid for |
|---|---|---|
| DukaMaps account, using DukaMaps | Individual customer service messages, debt reminders and account notifications. Staff-composed group and marketing messages are not allowed. | Buy credits in Duka Maps. |
| Duka’s own verified HostPinnacle account and approved sender ID | Individual messages, permitted group messages, marketing to subscribed customers, debt reminders and account notifications. | Maintain the SMS balance directly with HostPinnacle. DukaMaps does not deduct its credits. |
An own-account setup applies across the duka’s customer SMS functions, not just Send SMS.
To use your own account, arrange activation with a DukaMaps administrator. The administrator verifies the approved sender ID and enters the HostPinnacle SMS account’s user ID and password. Ordinary staff do not change provider accounts through Settings.
Existing DukaMaps credits remain if you switch to your own account. They can be used if you switch back. Own-account sending does not automatically fall back to DukaMaps credits when the provider balance runs out.
Common Questions
Why is my available balance lower than my total?
Some units are reserved for pending messages. Open SMS history to check their progress.
Why have paid credits not appeared?
Open the order in Buy SMS and click Check payment status. Credits are added only after the full order amount is confirmed. Keep your receipt if you need support.
Can staff remove a reservation?
There is no manual release button on Overview. Failed or cancelled messages release their reservations. Ask a DukaMaps administrator to investigate an Unknown result before sending again.